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Brightening Your Life
During A Disaster

Frequently Asked Questions

Assistance from Our Home Restoration Experts in Murrieta, Temecula, Lake Elsinore & Menifee

At Bright Light Restoration, we take great pride in offering top-quality services to our customers. This is why we also provide answers to some of the questions we receive most often to help you make educated decisions about your home's care.

If you have any further questions, please call us at (951) 384-1446 to speak to one of our Murrieta home restoration specialists.

  • What do I do if there’s standing water in my basement?

    If there’s any risk of electrical shock—such as if major circuits or electrical appliances are underwater—do not enter the basement and call professional help immediately.

    If it’s a very small amount of water and you are positive that no major electrical equipment is compromised, remove belongings quickly and take them outside to dry if possible. From there, you will need to bring in a skilled team to properly remove the remaining water, dry out the area, repair any structural damage, and ensure that there is no risk of mold or mildew.

  • Is it safe to go into a house that’s still flooded?

    We understand the urge to return home as soon as possible to see if your home and belongings are safe. However, you should use caution when entering any damaged structure. Do not enter if the home appears to be structurally unsound. Check for obstacles, and wear protective clothing, since floodwaters can harbor dangerous bacteria, chemicals, or even contain sewage.

    When returning to a flooded home, check on these safety concerns first:

    • Are any major electrical circuits in flooded areas? If so, immediately call an electrician to safely turn off the power.
    • If you suspect a gas leak, turn off the main gas valve, open all windows, and call professional help immediately.
    • Check with your local government representatives in case of a boil advisory or any other water safety concerns.
    • Only use electrical equipment that is completely dry.
  • Will my insurance cover water damage?

    Whether your homeowner’s insurance covers water damage depends on the cause. Did a pipe burst unexpectedly, or some other sudden malfunction? Your insurance will most likely cover repairs to damaged parts of your home. However, insurance won’t typically cover damage caused by slow leaks or neglected maintenance. This is why it’s important to act quickly if you notice evidence of excess water.

    Keep in mind that dwelling coverage and personal property coverage apply to different things: the structure of your home, and your possessions, respectively. Flood insurance—as in, insurance for flooding caused by rising water—is a separate policy from standard homeowner’s insurance.

  • If my home has been flooded, does that mean I have mold?

    According to the Centers for Disease Control and Prevention, if your home was flooded and not dried within 24-48 hours, you should assume you have mold. To prevent and minimize mold within this time frame, open windows, doors, and attic ventilation, and use fans to dry out the structure more quickly.

    Enclosed areas like closets and cabinets can harbor mold. Make sure to open up cabinets and drawers, wipe them out, and let them air dry.

    If your house was not dried within 48 hours of a flood, do not use fans, since they can spread mold spores. Open windows and let the building air out for at least 30 minutes before entering for cleanup work.

  • If my house is damaged by fire, what sort of cleaning should I expect to do?

    Smoke and soot particles can damage surfaces over time, and lingering smells can be a nuisance even after the danger of smoke inhalation has passed. You should plan to clean off all surfaces in your home, discard anything that was charred or burned, and wash all fabrics and carpets.

    If fire hoses soaked any part of your house, you may also have to take steps to prevent mold.

  • How often should my carpets be professionally cleaned?

    Bright Light Restoration recommends having your carpets cleaned every 12-18 months.

    If you have new carpet, regular professional cleaning may actually be a requirement of your carpet warranty, so be sure keep receipts from cleanings.

  • If I see a little mold, should I be concerned?

    Mold is a common household problem, but it does contribute to increased risk of respiratory disease, infection, asthma, and general difficulties breathing. If you haven’t had flooding in your home, but do see some mold, you should clean the affected areas thoroughly.

  • I have a damp basement. How can I prevent mold?

    There are several steps you can take to improve a damp, musty basement:

    • Check for common sources of water seepage: a leaky foundation, poorly sealed windows, or inadequate drainage outside
    • Install a dehumidifier. Water collected from the air can be emptied from the dehumidifier tank regularly.
    • Open windows when weather permits, and use fans to circulate air
    • Make sure gutter downspouts are extended 4 feet from the house

Why Choose Bright Light Restoration?

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